Privacy Policy

OUR

Privacy Policy

Fares Global (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and solutions.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, job title, billing details.

  • Business Information: Company data required for service delivery (e.g., IATA/ARC details, CRM setup).

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

  • Third-Party Data: Information provided by third-party integrations (e.g., APIs, CRMs, booking platforms).

2. How We Use Your Information

We use the collected data to:

  • Provide and manage our services (concierge travel, CRM, website design, marketing, etc.)

  • Process payments and invoices

  • Communicate with you regarding projects, updates, or inquiries

  • Improve website functionality and service delivery

  • Run marketing campaigns (with your consent, where required)

  • Ensure compliance with industry regulations (IATA, ARC, etc.)

3. Legal Basis for Processing (GDPR Compliance)

If applicable, we process your information under the following legal bases:

  • Consent – when you agree to marketing or communications.

  • Contract – when data is necessary to deliver our services.

  • Legal Obligation – when required to comply with regulations.

  • Legitimate Interests – for business operations, fraud prevention, and service improvement.

4. Data Sharing & Third-Party Services

We may share your data with:

  • Trusted Vendors & Partners – for services such as CRM setup, API integration, website hosting, and digital marketing.

  • Regulatory Authorities – when required by law or for compliance (e.g., IATA, ARC).

  • Analytics & Marketing Tools – such as Google Analytics, Meta Ads, and email marketing platforms.

We do not sell or rent your personal data to third parties.

5. Data Storage & Security

  • We use industry-standard security measures (encryption, firewalls, secure servers) to protect your data.

  • Access to sensitive information is restricted to authorised personnel only.

  • While we take strong measures, no method of transmission over the internet can be 100% secure.

6. Cookies & Tracking Technologies

  • Our website may use cookies to improve user experience, analyse traffic, and deliver personalised content.

  • You can manage cookie preferences in your browser settings.

  • Third-party services (Google, Meta, etc.) may use tracking pixels to measure campaign performance.

7. Data Retention

  • We retain personal data only as long as necessary to provide services, comply with applicable laws and regulations, or resolve disputes.

  • Clients may request deletion of data by contacting us (see Section 10).

8. Your Rights (For Users in Applicable Jurisdictions)

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to the processing of your data

  • Request data portability

  • Withdraw consent for marketing at any time

To exercise these rights, please contact us (see Section 10).

9. International Data Transfers

If you are located outside India, your data may be transferred and processed in other countries where we or our service providers operate. We ensure such transfers comply with applicable data protection laws.

10. Contact Us

For questions or concerns regarding this Privacy Policy or your data, please contact:

Fares Global Services, Plot 270 Phase II rd, Udhyog Vihar Sector 20, Gurgaon 122016
Email: customerservice@faresglobal.com
Phone: +1-855-590-5057

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on this website.

Scroll to Top